What is the process that involves a sender and a receiver exchanging feedback called?

The process in which a sender and a receiver exchange feedback is referred to as communication. This concept encompasses the transmission of information, ideas, thoughts, and feelings from one person to another, as well as the subsequent feedback that occurs when the receiver interprets the message and responds. Communication is essential in various contexts, whether interpersonal or professional, as it ensures that messages are understood as intended and that both parties are engaged in a dialogue.

In effective communication, not only is information being shared, but also clarification, acknowledgment, and response are happening, creating a feedback loop that enhances understanding and collaboration. This back-and-forth exchange is what differentiates communication from other options in the question.

The other concepts, such as harassment, customer service, and brainstorming, do not encapsulate the two-way exchange of feedback central to communication. Harassment refers to unwanted behavior that creates a hostile environment and is not a constructive process of exchange. Customer service focuses on providing support to customers, which may involve communication but does not specifically highlight the feedback component. Brainstorming is a creative process where ideas are generated, but it does not emphasize the cyclical nature of feedback between a sender and receiver.